Here are a few of our most frequently asked questions, and their answers:
Q: What are your hours?
A: Monday-Thursday 9am – 5pm, Friday 10am – 6pm, Saturday 11am – 3pm, and closed on Sundays.
Note: Our hours extend during the month of October. (We will put our Halloween hours in the blog.)
Q: How much does it cost to rent a costume?
A: It varies depending on the costume. Most costumes rent for between $45 – $55 but could increase with the addition of more accessories. Rental costs could also decrease if you reduce the number of items you want to rent. In order to rent a costume you must pay the rental fee as well as the cash security deposit.
Q: Wait–so why are you charging me double?
A: You are not being charged double. We just have to require a security deposit as collateral on your rentals–you will get the security deposit back, provided the costume returns to us in its original condition and in a timely manner. All security deposits must be cash.
Q: Do you only accept cash?
A: In general, no. We require cash security deposits when you’re renting costumes, but you can pay the actual rental fee, as well as pay for sale items, with VISA, MasterCard, Discover or cash.
Q: Do you alter costumes? Even sale ones?
A: We actually custom-tailor costumes on a regular basis. So yes, we alter costumes—even sale ones. If you’re renting the costume, the alterations are included in the rental price; if you bought a costume and would like it altered, we usually only charge between $5 and $15, depending on how much you would like us to do.
Q: So…are all of those costumes clean?
A: Of course they are! We clean costumes as soon as they come back from a rental, well before they are placed back out on the sale floor. Every costume in our 4,000-square-foot warehouse is either laundered or dry-cleaned before it goes back onto a clothing rack.
Note: You may be charged a small fee for any costumes that come back especially dirty.
Q: What’s this about a four-thousand-square-foot warehouse?
A: Oh yes – we almost forgot to mention – our building is two stories, with over 200,000 different costume pieces. We costume several shows per week all of the theatre season, and we definitely use that space.
Q: Are we allowed to go downstairs?
A: Sorry, but it’s for employees only. We can give you a quick list of what it’s got though, in addition to what you’ll see upstairs:
- A 110′ long rack of nothing but men’s suits (both two and three-piece)
- A couple hundred ladies’ dresses, broken up by decade, starting at the turn of the century
- Traditional and “ethnic” wear – for instance, clothing from India, Taiwan, the Philippines, Africa, Germany, Israel, Scotland, Ireland, and several other countries – just ask
- Several hundred men’s dress shirts; everything from ruffled tuxedo shirts in a rainbow of colors to formal tuxedo shirts, to collarless shirts and pinstriped button-downs
- A whole rack of nothing but bunnies and other mascots – like dogs, turtles, grapes, eagles, a dragon, a peach, and a hot dog
- A full line of period tuxedos – such as cutaways, tailcoats, the proper striped pants, period vests, and both modern tuxedos and dinner jackets
- Hats for every occasion, of course, from stove-pipe top hats to pillbox ladies’ hats
- There really is a massive amount of stock downstairs; so if you don’t see it, just ask. If we don’t have it, we’ll order it. And if they don’t make it, we will. Follow the link to our “Custom Work” page.
Q: How do I reserve a costume?
A: You can reserve a costume by either paying the rental fee or cash security deposit. Deposit amounts are equal to the rental fee.
Q: How far in advance can I reserve a costume?
A: Essentially, as early as you like. Be mindful that we need at least 24 hours to complete most alterations.
Q: How long is the rental period?
A: In October, rentals last up to three days; unless, it is a character (i.e. Batman, Elmo, Snow White, etc.) or mascot (Chicken, Elephant, Lion, etc.), in which case rentals last one day. During the rest of the year, rentals last up to one week; unless, it is a character or mascot in which case rental last three days. ‘In-season’ characters (Santa at Christmas and Bunnies at Easter for example) rent for one day; and, we suggest reserving them well in advance.
Q: What if I need my costume for longer than one rental period?
A: If you need to extend your rental, then the second rental period is half price and each additional consecutive period is one-quarter price.
Q: I forgot to return my costume! Is there a fee for returning a costume late?
A: Yes, you will be charged 10% of the rental fee per day that the costume is late. We will take that out of your deposit.
Q: If I have to cancel my rental what happens to the rental fee and/or deposit I paid?
A: Fees and deposits are non-refundable. If you call to cancel a reservation you may use the amount you’ve already paid towards another costume rental or purchase of sale items within one year of cancellation.
Q: What do you do? Like when it’s not Halloween?
A: Actually, we stay quite busy working with theatres, themed weddings, drag queens, Elvis impersonators (or “tribute artists”), school projects, and alterations. We’re here year-round, because we’ve got customers to help year-round. Feel free to come by at any time, and let us know how we can help you!
Q: Do you accept returns on sale merchandise?
A: We do not accept returns on any sale items.
Q: How do I know if an item on the site is for rent or for sale?
A: We try to make this as clear as we can – rental items say “rental cost” or “rental price” in front of any price. We can reserve them by phone or email, if you or your organization has an account with us – just call us at 864-271-4260 or email us.
Thanks for reading, and remember to check back because we’ll add more to our FAQs as we get asked more questions!